Patient updates
Request received
We’re confirming your home-visit details.
Visit confirmed
Tuesday, August 11, 2:00–2:30 PM
Visit complete — follow-up planned
Your status is recorded. We’ll reach out before your next dose.
At-home LAI coordination
Medication delivered. Your home visit is next.
After your prescribed long-acting injectable medication arrives, call or text 917-524-7328. Rebu coordinates a qualified clinician for an at-home visit.
Free for eligible patients
Home visitConfirmed
2–4 PM01
PrescribedYour care team has prescribed the LAI.
02
DeliveredThe medication is already with you.
03
Call or TextRebu coordinates your clinician and home visit.
Not delivered yet? Contact your pharmacy or prescriber first.
One call or text. Three easy steps.
From delivery to an at-home dose.
Rebu turns one patient call or text into a coordinated home visit across New York—and stays involved ahead of the next dose.
Step 1 of 3
Tell us when and where.
Once your LAI is delivered, share your address and preferred visit timing. We’ll confirm the details.
Medication delivered — patient connectedNew York coordination journey01 / 03
New patient requestQueens, New YorkMedication delivered
AI-assisted coordinationRebu Agent Layer
- 01Confirm patient availability
- 02Match a qualified clinician
- 03Coordinate and remind both sides
RN
Clinician matchedHome visit confirmed
How coordination worksBehind one call or text, every handoff stays connected.
Rebu’s AI-assisted logistics layer coordinates the patient, visiting clinician, and prescribing care team—from the first call or text through visit completion and next-dose outreach.
Rebu Home Coordination WorkflowRebu coordination
- Request receivedPatient called or texted Rebu
- Details confirmedMedication and address reviewed
- Clinician assignedVisit requirements matched
- Home visit completedAdministration recorded
- Care team updatedAuthorized status returned
- Next-dose outreach plannedRebu stays involved between visits
Care-team status
Home administration update
Completed
- Visit date
- August 11
- Setting
- Patient home
- Status
- Recorded
Patient follow-up remains with the prescribing care team.
Shared with the authorized care team
- Text
- Phone
- App
- Web
One continuous threadEmail → Phone → App → Text
Same patient, same visit- Email — 9:12 AMPatient requests a later visitContext updated
The request is added to the existing visit record.
- Phone — 9:18 AMRebu calls with the email already in viewConversation continued
The patient does not need to repeat the request.
- App — 9:22 AMUpdated time confirmed in the appVisit updated
A push notification reflects the new appointment.
- Text — Next dayHome-visit reminder sentReady for visit
The reminder uses the confirmed time and clinician details.
Illustrative status view. Care-team information is shared only with appropriate patient authorization and as permitted by law.
Between-visit support
We stay with you between doses.
After the home visit, Rebu records completion for the authorized care team. Before the next dose is due, we reach out to help coordinate the next visit.
Between-visit coordinationActive between visits
One continuous care threadProactive outreachNext-dose check-in
Patient responseAvailability confirmed
Scheduling supportSchedule or reschedule
Before the visitHome-visit reminder
Support escalationQuestion routed to care team
Authorized handoffCare-team status update
Questions about your medication or possible side effects?
Contact your prescribing clinician or another treating healthcare professional. Rebu coordinates the visit but does not replace your prescriber.
Medical emergency? Call 911 or go to the nearest emergency department.
For prescribers and care teams
A clear handoff after medication delivery.
Once the prescribed LAI is with the patient, direct them to Rebu. We coordinate the home visit and return authorized completion status—so your team can see that the administration step is closed.
Care-team handoff
Medication delivered
1Your team
Share Rebu’s number.
After delivery, ask the patient to call or text Rebu.
2
We coordinate the home visit.
We confirm details with the patient, schedule a qualified clinician, and keep the visit on track.
- Patient confirmed
- Clinician scheduled
- Visit tracked
3
Back to your team
See when the visit is complete.
Once the at-home administration is recorded, authorized staff receive the status update.
At-home administrationCompletedAuthorized status sent
For life sciences partners
Better continuity. Better patient experience. Built to scale.
Rebu connects medication delivery, at-home administration, and next-dose follow-up—while giving program partners a clearer view of how the last mile is working.
Better continuity
Proactive outreach connects each completed home visit to the next expected dose.
A simpler patient experience
One number, an at-home visit, and clear updates reduce avoidable friction.
Built for long-term scale
Aggregated reporting makes access, operations, and continuity visible over time.
Patient-support campaign
The Extra Mile
The extra mile patients should not have to travel—and care teams should not have to manage alone.
For patients
Transportation, mobility limitations, time away from work, scheduling friction, and uncertainty can still stand between medication in hand and administration.
For care teams
Manual coordination, disconnected follow-up, and status chasing can leave teams unsure whether the dose was completed.
Rebu removes that last-mile burden. We coordinate the at-home visit, keep the patient and care team informed, return authorized completion status, and stay connected ahead of the next dose.
Less travel. Less chasing. Fewer handoffs.A clearer path to care.
Partner reporting
A clear view of the last mile.
Explore a configurable view of de-identified, aggregated program data—from the first patient contact through administration and next-dose outreach.
Partner InsightsIllustrative dashboard — sample data only
Program snapshotApplies across every reporting view
Last 90 daysActive patients
1,284↑ +12.4% MoM+142 patients
Patients with an active coordination journey
Administrations completed
1,107↑ +9.8% MoM+99 visits
Recorded at-home administrations
90-day persistence
84.2%↑ +2.1 pts MoM+24 patients
Continuing through the next expected dose
On-window adherence
88.7%↑ +3.4 pts MoM+38 on-time
Completed within the program-defined dosing window
Explore reportingChoose a view to update the report below.
Viewing
Patient journey
Follow patients from first contact through next-dose outreach.
End-to-end visibility
Reporting activeCoordination journey
- Patient contacts received1,408
- Patients confirmed1,284
- Visits scheduled1,198
- Administrations completed1,107
- Next-dose outreach1,006
What the data package can surface
From the first patient request through administration and next-dose follow-up, Rebu organizes the operational signals partners need to understand reach, execution, and continuity.
24core program signals across four reporting dimensions
Patient engagement
How patients enter and respond to the program.
- Program entry source and timestamp
- Contact channel
- Confirmation and response status
- Outreach attempts and timestamps
- Reminder delivery and replies
- Preferred scheduling window
Visit operations
What it takes to move from request to completed visit.
- Dose-in-hand and pre-check outcome
- Request-to-schedule and request-to-visit time
- Scheduled and completed date/time
- Clinician match and care setting
- Dose, cadence, site, lot, and expiry
- Reschedules, cancellations, and exception codes
Continuity indicators
Whether support continues across expected doses.
- Prescriber or care-team notification
- Next-dose due window
- Outreach ahead of the next dose
- Next dose scheduled or repeat visit coordinated
- On-window administration and gap days
- No-show, stop/restart, and persistence status
Geographic access
Where demand, coverage, and access gaps are concentrated.
- De-identified 3-digit ZIP and county
- Aggregated demand by region or ZIP
- Served and unmet service areas
- Clinician coverage density
- Median time to visit
- Regional completion patterns
- Program entry source and timestamp
- Contact channel
- Confirmation and response status
- Outreach attempts and timestamps
- Reminder delivery and replies
- Preferred scheduling window
- Dose-in-hand and pre-check outcome
- Request-to-schedule and request-to-visit time
- Scheduled and completed date/time
- Clinician match and care setting
- Dose, cadence, site, lot, and expiry
- Reschedules, cancellations, and exception codes
- Prescriber or care-team notification
- Next-dose due window
- Outreach ahead of the next dose
- Next dose scheduled or repeat visit coordinated
- On-window administration and gap days
- No-show, stop/restart, and persistence status
- De-identified 3-digit ZIP and county
- Aggregated demand by region or ZIP
- Served and unmet service areas
- Clinician coverage density
- Median time to visit
- Regional completion patterns
Security built into every layer.
Security, compliance, and PHI protection guide the system from first contact through authorized reporting. Program data and partner-specific agents remain securely stored and isolated.
- HIPAACompliant
- SOC 2Type II controls
- GDPRPrivacy principles
Security control planeProtected from first contact through authorized reporting
Monitored- Complete data encryption
Sensitive data is encrypted in transit and at rest.
- Total tenant isolation
Each partner environment remains logically separated.
- Robust audit logging
Access and system activity are recorded for review.
- Fine-grained authorization
Role-based permissions limit access to what each user needs.
- Real-time API monitoring
Connected traffic and anomalies are continuously monitored.
- Third-party penetration testing
Independent testing helps identify and remediate risk.
Frequently asked questions.
What patients and care teams need to know before an at-home visit.
There is no cost to the patient for Rebu’s coordination or eligible at-home administration service. Medication and other healthcare costs may still apply based on your coverage.
Yes. Rebu’s coordination service begins after a clinician has prescribed the medication and it has been dispensed and delivered.
Contact your pharmacy or prescribing care team about the prescription or delivery. Call or text Rebu once the medication is with you.
Rebu coordinates an appropriately qualified clinician based on the visit requirements, your location, and availability. We provide appointment and clinician information before the visit.
Keep it unopened and follow the storage and handling directions supplied by your pharmacy or included with the medication. Contact your pharmacy if you are unsure.
Availability depends on location, clinician availability, the medication and order details, and other eligibility requirements. Call or text Rebu to confirm.
No. Your existing care team remains responsible for prescribing and ongoing clinical care, and your pharmacy remains the point of contact for dispensing and delivery questions. Rebu coordinates the at-home administration step.
Contact your prescribing clinician or another treating healthcare professional. Do not wait for Rebu to respond to a clinical concern. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department.